Any customer having a grievance/complaint/feedback with respect to the product and services offered by InCred Financial Services Limited (hereinafter referred to as ‘the Company’) (either directly or through outsourced agencies) may write to the Company’s Customer Service Department through any of the following channels:
Call at 18001022192
Email- care@incred.com
You may write a letter at the address- Unit No. 1203, 12th floor, B Wing, The Capital, Plot No. C - 70, G Block, Bandra - Kurla Complex Mumbai-400051 Maharashtra
Website- www.incred.com
2. How a complaint should be made:
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.
3. When to expect a reply
The Company shall endeavor to address/respond to all queries/grievances within reasonable time and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.
4. Whom to approach for redressal
Customers are requested to first raise their concerns through any of the channels mentioned above. And if the same is not resolved within 5 days or if the customer is not satisfied with the solution provided by the customer care service, then the customer may follow below escalations for resolving their grievances,
Name: Ms. Rosy Dsouza
Contact: 022-42117799
Email Id: care@incred.com
In case the complaint is not resolved within a period of five days or if the customer is not satisfied with the solution provided by Ms. Rosy Dsouza, then the customer may approach to the 2nd level of escalation as per the details mentioned below:
Name: Nodal Officer
Contact: 022 - 4211 7777
Email Id: West.Nodal@incred.com
In case the complaint is not resolved within a period of five days or if the customer is not satisfied with the solution provided by Nodal Officer then the customer may approach the Grievance Redressal Officer. The name and contact details of the Grievance Redressal Officer is as follows:
Grievance Redressal Officer/Principal Nodal Officer (PNO) Name: Mr. Vaidyanathan Ramamoorthy
E-mail ID: Click here to submit the grievance escalation.
Telephone no.: 022 - 4211 7777
Address: Incred Financial Services Limited, 1203, 12th Floor, B Wing, The Capital, Bandra Kurla Complex, Mumbai - 400 051
Third Level
If the customer is not satisfied with the resolution provided or if the customer does not hear from us in 30 days, then he/she may lodge their complaint on RBI CMS portal - https://cms.rbi.org.in Or send your complaint form (format available on the website under Integrated Ombudsman scheme 2022) to the below mentioned address:
The Officer Incharge,
Centralised Receipt and Processing Centre,
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
